CHANGING THE CONVERSATION - Customer Service Course
Time & Location
About the Event
It doesn't matter what role you play in the Company, everyone has the same purpose - taking care of the Customer!
We recognize that Great Customer Service takes the entire Team in order to Exceed the Customers Expectation, because Customer Service is a direct reflection of the work culture and values of a Company.
That's why we say that this course is more than just your regular 'dime a dozen' Customer Service Courses.
In this course we provide you with the tactical solutions to deal with Conflict Management, plus the practical techniques and skill training for a WIN-WIN Customer Experience. We cover it all...from Attitude, Negotiating, to Problem-Solving, Decision-making, tips and tricks and a whole lot more.
Your people are your brand....so let us help you support your values and achieve an Exception Customer Experience.